Terms of Use

  1. DEFINITIONS

    1. Online Store – the online store managed by the Seller, available at https://www.legalclick.eu.
    2. Seller – Legal Click UAB, legal entity code 306832277, registered office address: Žirmūnų g. 115-96, Vilnius, email: info@legalclick.eu, Tel. No. +370 657 48622. In the Online Store https://www.legalclick.eu, the Seller sells services (consultations with legal and finance experts).
    3. Buyer – a person who meets the criteria set out in clause 2.2 of these Terms of Use and who has purchased services in the Online Store.
    4. Purchase–Sale Agreement – the contract for the purchase and sale of services concluded between the Buyer and the Seller, consisting of the order placed by the Buyer through the Online Store and these Terms, including their amendments and/or supplements.
    5. Terms of Use (hereinafter – Terms) – the Purchase–Sale Agreement concluded between the Buyer and the Seller, which sets out the mutual rights and obligations of the Buyer and the Seller, as well as aspects of service acquisition, payment, contract termination, liability of the Parties, and other matters related to purchasing and selling in the Online Store.
    6. Parties – the Buyer and the Seller together.

  2. GENERAL PROVISIONS

    1. Under the Purchase–Sale Agreement, the Seller undertakes to provide the Buyer with the ordered and paid service, and the Buyer undertakes to pay the set price and accept the ordered service.
    2. Services in the Online Store may be purchased by:
      1. natural persons with legal capacity – not younger than 18 years of age, whose capacity is not restricted by a court;
      2. legal persons.
    3. These Terms apply to all persons visiting the Online Store, as well as to actions that they may perform in the Online Store, including registration (when provided by the Seller), communication within the Online Store, and use of the Online Store’s services.
    4. Before placing an order, the Buyer must read and agree to these Terms. The Terms confirmed by the Buyer constitute a binding legal document for both Parties.The Buyer is not entitled to use the Online Store and order services if they do not agree with these Terms or any part thereof. If the Buyer uses the Online Store, it is deemed that they have read and agreed to these Terms.
    5. The services sold by the Seller (consultations with legal and finance experts) are of a recommendatory nature and cannot be considered official legal or financial documents. They are intended for informational and guidance purposes – to help better understand a situation or make decisions – but they do not have final legal force and cannot be presented as official evidence to institutions or courts. If necessary, the Seller may provide the Buyer with ongoing individual assistance (additional consultations or services) in accordance with the procedure set out in clause 6.9 of these Terms.
    6. The Seller has the right to unilaterally amend and/or supplement the Terms by publishing a new version in the Online Store. Such changes take effect from the moment of publication.
    7. Before purchasing services, the Buyer must read and agree to the Online Store Privacy Policy. The data provided by Buyers are processed for the purposes and in accordance with the procedure set out in the Privacy Policy.

  3. MOMENT OF ESTABLISHMENT OF PURCHASE–SALE LEGAL RELATIONSHIPS

    1. By providing personal data at the time of the order, the Buyer agrees that such data will be processed in accordance with the procedure set out in the Privacy Policy.
    2. When the Buyer, having selected the services, completes all order steps, places the order, makes payment, and when the Seller receives the Buyer’s order, it shall be deemed that legal purchase–sale relationships have arisen between the Seller and the Buyer and that a Purchase–Sale Agreement has been concluded. The Seller begins to execute the Purchase–Sale Agreement only from the moment the payment service provider confirms receipt of payment for the Buyer’s order.
    3. The Seller informs the Buyer about the confirmation of payment by email to the address specified at the time of the order.
    4. Concluded Purchase–Sale Agreements are stored in the Online Store in accordance with the procedure set out in the Privacy Policy.

  4. RIGHTS AND OBLIGATIONS OF THE PARTIES

    1. The Buyer undertakes to pay for and accept the ordered services in accordance with the procedure established in these Terms.
    2. The Buyer must comply with the Terms, the Privacy Policy, and the requirements of the laws of the Republic of Lithuania.
    3. The Buyer has the right to purchase services in the Online Store in compliance with these Terms.
    4. The Buyer has the right to cancel the order and terminate the Purchase–Sale Agreement in accordance with the procedure established in these Terms.The Buyer confirms and guarantees that before concluding the Purchase–Sale Agreement, they give explicit consent and acknowledgment that they will lose the right to withdraw from the Purchase–Sale Agreement when the Seller fully performs this Agreement.
    5. The Seller undertakes to execute orders in accordance with the requirements of these Terms.
    6. The Seller undertakes to process the Buyer’s personal data only in accordance with applicable law, the Terms, and the Privacy Policy.
    7. The Seller must comply with the Terms, the Privacy Policy, and the requirements of the laws of the Republic of Lithuania and the European Union.
    8. The Seller has the right not to execute the Buyer’s order and to cancel it in accordance with the procedure specified in clauses 7.3–7.4 of these Terms.
    9. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer fails to pay for the ordered services.
    10. The Seller has the right at any time to temporarily or permanently terminate the operation of the Online Store without prior notice to the Buyer.

  5. PAYMENT

    1. The Buyer may pay for the ordered services via online banking, payment card, Apple Pay, or Google Pay:
      1. Online banking supports payments through Swedbank, SEB, Luminor, Artea, Citadele, Revolut, and N26 banks;
      2. VISA and Mastercard cards are accepted, as well as payments via Apple Pay and Google Pay. If purchasing from a device that supports Apple Pay or Google Pay, after reviewing the order you will select the payment method: payment card, Apple Pay, or Google Pay. By selecting Apple Pay or Google Pay, you will authenticate and thereby confirm the payment. If purchasing from a device that does not support Apple Pay or Google Pay, or if you selected payment by card, after reviewing the order you must enter your card details.
    2. Payment administration is carried out via the https://www.montonio.com system.
    3. All payments are made in euros.

  6. PROCEDURE FOR ACQUISITION OF SERVICES

    1. In order to purchase services (receive legal and/or financial expert consultations), the Buyer must read and agree to these Terms and the Privacy Policy.
    2. The Buyer selects the type of consultation, the response time, and the consultation format – in writing (response received by email), remotely, or in person.The Buyer is shown the price of different consultation types – this is the final amount, including all taxes and fees.
      1. Written consultation. By choosing a written consultation (by email), the Buyer fills in a detailed form at the time of order, describing their situation and, if necessary, attaching documents. Upon receiving the Buyer’s order, the Seller analyzes it and within the response time chosen by the Buyer provides a reply by email. The reply contains legal and/or financial information, recommendations, and, if necessary, related documents. Everything is handled remotely – clearly, conveniently, and without additional arrangements. Written consultations are provided in Lithuanian, English, or Russian, depending on the language in which the order form was filled.
      2. Remote consultation. By choosing a remote consultation, the Buyer selects and reserves a suitable date and time directly through the Online Store calendar – without additional waiting or arrangements. After booking, the Buyer receives an order confirmation by email with the order number. The Seller reviews the Buyer’s submitted information in advance, and the consultation takes place via the “Google Meet” platform. The login link is sent to the Buyer’s email before the consultation. Duration – one academic hour (45 min). Consultations are provided in Lithuanian. By agreement, they may also be provided in English or Russian.
      3. In-person consultation. By choosing an in-person consultation, the consultation date and time are reserved via the Online Store calendar. After booking, the Buyer receives an email with the order number and meeting details. The Seller reviews the Buyer’s submitted information in advance, and the meeting takes place at the LegalClick office in Vilnius at the Buyer’s chosen time. Duration – one academic hour (45 min). Consultations are provided in Lithuanian. By agreement, they may also be provided in English or Russian.
    3. The Buyer selects the area of consultation and chooses the specific service.
    4. The Buyer fills in the order form: describes their situation in detail (the more detail provided, the more precise the experts’ evaluation and response), answers the questions, and attaches any required documents.
    5. When filling in the order, the Buyer must provide their details and confirm their email address:
      1. A natural person must provide name, surname, phone number, and email address. A legal entity must provide company name, registration number, address, VAT code (if applicable), as well as the representative’s name, surname, position, phone number, and email address.
      2. The Buyer’s email address is confirmed using a two-step verification procedure: the Buyer enters the email address twice (without copy-paste) to avoid mistakes. Then a one-time confirmation code is sent to the provided email, which must be entered in the Online Store. Only after this can the order be submitted.
      3. The Buyer must ensure the provided data are correct, as they will be used for invoicing.
    6. The Buyer selects the preferred payment method and makes the payment. By placing the order, the Buyer undertakes to pay the price indicated in the order.
    7. After a successful order, the Buyer receives a confirmation email with the invoice and full details of the ordered service.
    8. The Seller provides the consultation according to the Buyer’s selected consultation type, response time, and format.
    9. If necessary, the Seller may provide the Buyer with additional consultations or services. To continue cooperation, the Buyer must fill out an order form for further examination of the existing issue (Service/Continuous Individual Assistance), after which the Seller’s representatives will contact the Buyer and provide information on possible next steps.

  7. PROCEDURE FOR TERMINATION OF THE PURCHASE–SALE AGREEMENT AND REFUNDS

    1. The Buyer has the right, without giving any reason, to withdraw from a remotely concluded Purchase–Sale Agreement within 14 calendar days, in accordance with the procedure established in Section 7 of these Terms.
    2. The Buyer shall notify the Seller of the withdrawal from a remotely concluded Purchase–Sale Agreement by submitting a clear statement setting out their decision to withdraw. The free-form withdrawal statement must be sent by email to the Seller at info@legalclick.eu. This statement must reach the Seller within the 14-day withdrawal period. The withdrawal period expires 14 days after the day on which the Buyer receives the confirmation email of the successfully completed order, together with the invoice and all information about the ordered service. Later withdrawal statements will not be considered.
    3. In the withdrawal statement, the Buyer must indicate the order number, which is specified in the order confirmation email. Without the order number, no requirements indicated in the Buyer’s withdrawal statement will be carried out.
    4. Upon receiving the Buyer’s withdrawal from the remotely concluded Purchase–Sale Agreement, containing the order number, the Seller shall notify the Buyer that the document has been received.
    5. The Buyer’s right to withdraw from a remotely concluded Purchase–Sale Agreement does not apply to Purchase–Sale Agreements where the services have been fully provided to the Buyer, if prior to the provision of the services the Buyer has given explicit consent and acknowledgment that they will lose the right of withdrawal once the Seller fully performs the Agreement (Civil Code of the Republic of Lithuania, Article 6.228(10)).
    6. Money for purchased services (consultations received) may be refunded to the Buyer only if the consultation was provided improperly or if a technical error occurred, i.e.:
      • The consultation clearly did not correspond to the ordered service area (e.g., an accounting response was provided when a legal consultation was ordered);
      • A technical error occurred (e.g., the system failed, the Buyer did not receive a response, or the response was lost due to a technical error of the Online Store system).

      The Buyer’s subjective evaluation of the response – for example, “I didn’t like it,” “I expected a different answer,” or “the result is unsatisfactory” – is not grounds for a refund if the consultation was provided properly according to the Buyer’s submitted order. In case of doubt or questions, the Buyer must contact info@legalclick.eu. The Buyer must prove that the consultation provided by the Seller was improper or that a technical error occurred. The Seller has the right to refuse to refund the Buyer if such proof is not provided.

    7. The Seller has the right not to execute and to cancel the Buyer’s order in the following cases:
      1. The order is related to illegal and/or criminal activity, such as money laundering, tax evasion, fraud, illegal commercial or financial activity, etc.;
      2. There is a conflict of interest where the potential Buyer is an opposing party in an existing or previous representation, dispute, or contractual relationship with another Buyer;
      3. The order requires an unreasonably quick response or consultation which cannot be provided with sufficient quality due to disproportionally short deadlines or objective circumstances (e.g., when the Buyer requests preparation of a complex legal or financial consultation within a few hours, or provision of an expert opinion on the same day without sufficient information or preparation, or when additional research, data verification, or coordination with third parties is required). In such cases, it may not be possible to ensure the accuracy, validity, and compliance with professional standards of the consultation, therefore the service is not provided;
      4. If there are suspicions of fraudulent transactions. Use of another person’s payment card and/or payment card details for purchasing services is illegal. A person committing such a criminal act may be held liable under the Criminal Code of the Republic of Lithuania;
      5. The Seller reserves the right to refuse to provide the service at its own discretion, by informing the Buyer and refunding the money paid for the service.
    8. If the Buyer withdraws from a remotely concluded Purchase–Sale Agreement in accordance with clauses 7.1–7.5 of these Terms, or proves under clause 7.6 that the consultation was provided improperly or a technical error occurred, or if the Seller cancels the Buyer’s order in the cases specified in clause 7.7, the Buyer’s money shall be refunded no later than within 10 business days, by the same payment method used by the Buyer to place the order.
    9. In other cases, money is not refunded unless otherwise agreed by the Parties.

  8. INTELLECTUAL PROPERTY

    1. The Online Store, the material contained therein, the presentation, appearance, and design of any Online Store page, the website domain name, the website hosting the store, as well as all individual elements of the Online Store, including texts, copyrights, trademarks, logos, names, and any other intellectual property or other property related to the Online Store and/or its content, fully belong to the Seller and/or other rights holders (if the Seller has agreed with them on the use of such content or other objects), and are protected by national and international intellectual property protection laws and other legal acts, violation of which entails liability provided for in such legislation.
    2. Without the explicit permission of the Seller, a person using the Online Store has no right, in any form or by any means, to copy, record, reproduce, present, publish, transmit, adapt, modify, republish, edit, publicly display or demonstrate, distribute, or use the material contained in the Online Store or its code or any part thereof, nor to create derivative works based on it. Any copying, transmission, or other use of Online Store content without the Seller’s explicit permission is considered unlawful and entails legal consequences.

  9. LIABILITY OF THE PARTIES

    1. The Buyer and/or the user of the Online Store are liable for unlawful actions performed while using the Online Store.
    2. For unlawful use of Online Store content (clause 8.2), the Buyer is liable under the laws of the Republic of Lithuania.
    3. The Buyer is responsible for the accuracy, correctness, completeness, and updating of the data provided in the Online Store.
    4. The Seller is not liable for damage caused to the Buyer and/or third parties if the Buyer provides inaccurate, incorrect, and/or incomplete data in the order.
    5. The Seller sells services (provides consultations of legal and financial experts) exclusively based on the Buyer’s answers provided in the order form. The Buyer has no right to make claims regarding the purchased service (legal and/or financial consultation received) if, when filling in the order, the Buyer failed to provide all information related to the situation that could affect the content of the consultation.
    6. In the event of damage, the guilty Party shall compensate the other Party for the losses incurred. To the extent not contrary to applicable Lithuanian legislation, the Seller’s liability under these Terms is limited only to direct losses of the Buyer and may not exceed the amount paid by the Buyer for the service.
    7. The Seller is released from any liability where the damage arises because the Buyer, disregarding the Seller’s recommendations and their own obligations, did not read these Terms and the Privacy Policy, which the Buyer was required to do before placing an order.
    8. The Seller is not liable for any consequences that may arise to the Buyer from the use of any type or form of information received during the provision of the Seller’s services.
    9. The Seller is not liable for any consequences that may arise to the Buyer from using the services provided by the Seller and from the Buyer applying them to third parties.
    10. The Seller is not liable and bears no responsibility for unmet expectations of the Buyer in using the Seller’s services.
    11. The Seller is not liable for the services of internet or other communication service providers used by the Buyer when ordering the service.

  10. FINAL PROVISIONS

    1. The Buyer may submit notifications, complaints, or claims to the Seller by email at info@legalclick.eu. An email notification is considered received 24 hours after it is sent.
    2. The Buyer and/or the user of the Online Store may call the Seller with questions on business days from 09:00 to 18:00 at Tel. No. +370 657 48622.
    3. If the Buyer (consumer) is dissatisfied with the quality of services provided by the Seller and a dispute arises between the Parties, the Buyer has the right to apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, Vilnius, email tarnyba@vvtat.lt, Tel. No. +370 5 262 6751, Fax +370 5 279 1466, website www.vvtat.lt) or its territorial divisions.
    4. All relations not regulated by these Terms are governed by the laws of the Republic of Lithuania.
    5. All disputes arising from this Agreement shall be resolved amicably, through negotiations, based on the principles of fairness, reasonableness, and equity. If no agreement is reached, disputes shall be settled in the courts of the Republic of Lithuania under the procedure established by the laws of the Republic of Lithuania, according to the location of the Seller’s registered office.
    6. The contractual relations of the Parties shall be governed by the laws of the Republic of Lithuania.
    7. If any provision of these Terms is or becomes invalid in whole or in part, this shall not affect the validity of the remaining provisions of the Terms.